1. General Introduction
These terms and conditions ("Terms") form a legal agreement between jaye9 ("we", "us" or "platform") and every individual ("user" or "you") who uses the jaye9 platform and its services. By using jaye9's services through our website, mobile app or any other channel, you automatically agree to these Terms.
jaye9 is a secure and reliable online betting and casino platform that offers cricket betting, live casino, slot games and many more entertainment options for players in Bangladesh. It is your responsibility to read and understand these Terms fully before using our services.
If you disagree with any part of these Terms, please refrain from using our services. For any questions, contact our 24/7 live chat support or reach us at [email protected].
2. Account Registration
To enjoy the full range of services on jaye9, you need to create a personal account. You must provide accurate and up-to-date information at the time of registration.
2.1 Registration Requirements
- Each individual may open only one account.
- All information provided during registration must be truthful, accurate and complete.
- It is your responsibility to keep your account password confidential and not share it with any third party.
- Operating multiple accounts from the same person, household, address or IP address is prohibited.
- Transferring or selling an account is not permitted under any circumstances.
2.2 Identity Verification (KYC)
jaye9 reserves the right to verify your identity at any time. A copy of your national ID card, passport or driving licence may be requested for verification. We reserve the right to put withdrawals on hold until verification is complete.
3. Age Verification
The minimum age to use jaye9's services is 21. By registering, you confirm that you are 21 years of age or older. If it is found at any point that a user is underage, their account will be closed immediately and all deposited funds may be forfeited.
We are committed to preventing underage gaming. We urge parents and guardians to monitor their children's internet use and to use parental control software to restrict access to gaming sites.
4. Terms of Service Use
While using jaye9, you must comply with the following restrictions:
- Do not take part in any fraudulent, dishonest or illegal activity.
- Placing bets using software bots, automation tools or artificial intelligence is prohibited.
- Exploiting or attempting to exploit system vulnerabilities or bugs to gain an unfair advantage is prohibited.
- Using the platform for money laundering or any other illegal financial activity is strictly prohibited.
- Harassing, intimidating or behaving inappropriately toward other users is prohibited.
- Any attempt to interfere with the security of the platform is prohibited and may result in legal action.
In the event of a breach of any of the above terms, jaye9 reserves the right to suspend or permanently close your account and to notify the relevant authorities.
5. Deposits and Withdrawals
5.1 Deposit Rules
You can deposit money on jaye9 using bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 (one hundred taka), which is the same across all methods. You must use an account registered in your own name when making a deposit — deposits from third-party accounts are not permitted.
5.2 Withdrawal Rules
The minimum withdrawal amount is ৳1,000 (one thousand taka). Successfully approved withdrawals are generally processed within 10 to 45 minutes. Identity verification may be required before a withdrawal request is processed.
- Withdrawal funds will be sent only through the same method used for the deposit.
- Additional verification may be required for suspicious transactions.
- If there are pending bets, withdrawals may be partially restricted.
- jaye9 reserves the right to hold withdrawals if fraud is suspected.
6. Bonuses and Promotions
jaye9 offers various bonuses and promotions for new and existing players. These offers are governed by the following general terms:
6.1 Welcome Bonus
New members will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. A 25x wagering requirement applies to this bonus. This means you must wager the combined total of the bonus and deposit amount 25 times before you can make a withdrawal.
6.2 General Bonus Terms
- Each bonus has its own validity period; any unused bonus will be cancelled once the period expires.
- Meeting the wagering requirement is mandatory before withdrawing any winnings made using a bonus.
- Misuse of bonuses by the same person, household, device, IP address or payment method is prohibited.
- jaye9 reserves the right to modify, suspend or cancel any promotion.
- Bonus benefits are for personal use only — use for commercial purposes is prohibited.
- Bonuses cannot be transferred to another account.
6.3 VIP Program
jaye9's VIP program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is available at each tier — up to 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and 1.2% at Diamond. You can move up to a higher tier through regular active play.
7. Betting Rules
The following rules apply when betting on jaye9:
7.1 Betting Limits
jaye9 sets minimum and maximum betting limits for various games and events. These limits may change at any time and changes take effect immediately.
7.2 Finality of Bets
Once a bet is confirmed, it cannot be changed or cancelled. If incorrect odds are displayed due to a technical error, jaye9 reserves the right to cancel that bet. In such cases, the staked amount will be refunded.
7.3 Match-Fixing Prohibition
Participation in match-fixing, spot-fixing or any other unethical activity is completely prohibited. If such activity is detected, the account concerned will be closed immediately and the relevant authorities will be informed.
8. Responsible Gaming
jaye9 places the highest importance on responsible gaming. We believe gaming is a form of entertainment — not a solution to financial problems.
- Do not bet beyond your budget.
- Avoid placing bets out of emotion in an attempt to recover losses.
- You can set deposit limits, betting limits or self-exclusion yourself.
- Contact our support to activate a cooling-off period.
- If you feel gaming is becoming a problem, seek help immediately.
For more information, read our Responsible Gaming page.
9. Account Suspension and Closure
9.1 Action by jaye9
jaye9 may suspend, temporarily or permanently close any account in the following circumstances:
- Any breach of these Terms.
- Suspected fraud or dishonest activity.
- Failure to complete identity verification or providing false information.
- Extended inactivity on the account.
- Requirement to comply with legal or regulatory instructions.
9.2 Closure at User Request
You may request the closure of your account at any time. If there is a valid balance in the account at the time of the request and the wagering requirements have been met, it can be withdrawn. Contact our support to reactivate a closed account.
10. Intellectual Property
All content on the jaye9 platform — including logos, designs, software, text, graphics, images, audio and video — is the intellectual property of jaye9 or its licensors. Reproducing, distributing, modifying or using this content without the express written permission of jaye9 is prohibited.
As a user, you may use the platform only for personal, non-commercial purposes.
11. Limitation of Liability
jaye9 will not be liable for the following:
- Issues arising from internet disconnection or technical errors.
- Temporary unavailability of a third-party payment provider.
- Loss caused by the user's own negligence or incorrect information.
- Unforeseen natural disasters or unexpected circumstances (Force Majeure).
- System errors on the part of a third-party game provider.
jaye9 services are provided on an "as is" basis. We do not guarantee uninterrupted service, but we strive to maintain the highest standards.
12. Privacy
Protecting your personal information is of the utmost importance to us. We keep your information secure using SSL encryption and modern security technologies. To learn more about how we collect, use and protect your information, please read our Privacy Policy.
We do not sell your personal information to third parties except where required by legal obligation or the direction of a regulatory authority.
13. Amendments and Changes
jaye9 reserves the right to change, update or amend these Terms at any time. We will post a notice on the platform for significant changes.
Continuing to use our services after a change has been made means you have accepted the updated Terms. We therefore recommend visiting this page regularly.
14. Contact and Dispute Resolution
For any questions, complaints or disputes relating to these Terms, please contact us directly in the first instance. Our support team provides assistance in Bengali 24 hours a day, 7 days a week.
- Live Chat: active 24/7, through our website.
- Email: [email protected]
We try to resolve all complaints quickly and fairly. After a complaint is submitted, our team will contact you as soon as possible.